Emergency Response

Immediate Digital First Aid

When facing a digital emergency, staying calm is your first step. We're here to help you secure your accounts and protect your digital wellbeing.

Need Urgent Help?

Incident Triage Form

Fill out this form for immediate assistance. Our digital first-aid responders will contact you to guide you through the next steps.

Immediate Action

Your Digital First-Aid Steps

Freeze SIM/MoMo

Change Passwords

Inform Contacts

Report Incident

Contact your mobile network provider and mobile money service immediately to freeze your SIM card and account. This prevents further unauthorized transactions.

Update passwords for all critical accounts (email, banking, social media). Use strong, unique passwords and enable two-factor authentication.

Alert close friends and family about the incident, especially if your accounts were compromised. This prevents further scam attempts targeting them.

Report the scam or incident to the police and relevant financial authorities. Keep records of all communications and transactions for evidence.